Support
How can we help?
For app help, website issues, guide questions, data requests, or general feedback, email whatbinisthis@promptaralab.com.
What to include
- The item or page you were using.
- What you expected to happen.
- What happened instead.
- Your device, browser, or app version if the issue is technical.
Disposal guidance
What Bin Is This provides general household disposal guidance. Local recycling, compost, donation, hazardous-waste, and e-waste rules can vary by city, hauler, building, retailer, and item condition. For final instructions, use the official program that serves your address.
Privacy and data requests
To ask about your data or request deletion, email the support address above. You can also review the Privacy Policy.
Response timing
What Bin Is This is operated by Promptara Lab. We aim to review support messages as soon as practical, but response times may vary during early launch and testing periods.
Do not use What Bin Is This for emergency safety decisions. If an item is leaking, smoking, pressurized, sharp, biologically hazardous, or otherwise immediately dangerous, follow local emergency or hazardous-material guidance.